What is Microsoft Direct Routing?

What is Microsoft Direct Routing?

Direct Routing allows customers to choose their telecom provider and allows you too make and receive calls in Teams.

Direct Routing, Microsoft Direct Routing, MS Calling Plans
microsoft direct routing

Direct Routing allows customers to choose their telecom provider and allows you to make and receive calls in Teams.

Direct Routing is a capability of phone system (calling plans, call analytics and more features) in Office 365 to help your business connect your SIP trunks to Microsoft Teams. Telecommunications providers like Switch4Teams provide direct routing services.

The other option to make and receive calls on Teams is using Microsoft calling plans.

In the simplest deployment model, customers start with SIP trunks from Switch4Teams. Next, you company will use and our Microsoft certified Session Border Controller (SBC).

Finally, Switch4Teams will connect your SBC to Microsoft Teams and Phone System.

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Office 365 Phone System Calling Options

Switch4Teams is the only Microsoft certified direct routing SBC solution provider in the UK.

microsoft teams direct routing
Switch4Teams Microsoft Direct Routing Solution for Businesses in the UK

How do I keep my current PBX phone system?

Switch4Teams direct routing allows customers to continue using third-party PBXs, and call centers, helping preserve key investments.

Should I buy or rent a certified direct routing SBC?

With Teams offered as a fully hosted model should you deploy any hardware in-house?

You can purchase our certified direct routing SBC for an up-front cost.

We also offer a SHARED hosted direct routing SBC to help maintain affordable communication costs.

What is the cost of direct routing?

Let Switch4Teams enable direct routing for your organization, configure certified SBC and get the best call pricing.

Users who choose voice service providers like Switch4Teams for Teams voice traffic can expect up-to 40% savings on calls.

How is the call quality on direct routing?

Internet traffic and congestion across a network will greatly impact call quality. Switch4Teams proprietary Quality of Service (QoS) provides an optimal end-user experience for audio and video communications.


Switch4Teams Ltd is a UK-based, award-winning Unified Communications provider with over 20 years of experience.

Our voice over IP (VoIP) internet-based telephony, Microsoft Teams Direct Routing and UC cloud communication solutions are currently used by 1,000’s of SMEs and partners across the UK.

Contact us by email at info@switch4teams.com or call +44.0113.328.1330

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Microsoft Teams Calling Plans provided by Switch4Teams

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Why Microsoft Teams with Switch4Teams

Microsoft Teams is a hub for team-work in Microsoft 365. It empowers organizations to build a project, campaign or department, communicate in real-time, make rapid decisions and share content as a group.

Switch4Teams calling plans differ from Microsoft Calling Plans because we offer a SHARED plan so every user does not need a dedicated calling plan. Additionally, Switch4Teams offers unlimited inbound calls at no additional charge.

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