Direct Routing is a capability of phone system (calling plans, call analytics and more features) in Office 365 to help your business connect your SIP trunks to Microsoft Teams. Telecommunications providers like Switch4Teams provide direct routing services.
The other option to make and receive calls on Teams is using Microsoft calling plans.
In the simplest deployment model, customers start with SIP trunks from Switch4Teams. Next, you company will use and our Microsoft certified Session Border Controller (SBC).
Finally, Switch4Teams will connect your SBC to Microsoft Teams and Phone System.
How do I keep my current PBX phone system?
Switch4Teams direct routing allows customers to continue using third-party PBXs, and call centers, helping preserve key investments.
Should I buy or rent a certified direct routing SBC?
With Teams offered as a fully hosted model should you deploy any hardware in-house?
You can purchase our certified direct routing SBC for an up-front cost.
We also offer a SHARED hosted direct routing SBC to help maintain affordable communication costs.
What is the cost of direct routing?
Let Switch4Teams enable direct routing for your organization, configure certified SBC and get the best call pricing.
Users who choose voice service providers like Switch4Teams for Teams voice traffic can expect up-to 40% savings on calls.
How is the call quality on direct routing?
Internet traffic and congestion across a network will greatly impact call quality. Switch4Teams proprietary Quality of Service (QoS) provides an optimal end-user experience for audio and video communications.
Switch4Teams Ltd is a UK-based, award-winning Unified Communications provider with over 20 years of experience.
Our voice over IP (VoIP) internet-based telephony, Microsoft Teams Direct Routing and UC cloud communication solutions are currently used by 1,000’s of SMEs and partners across the UK.