To get this functionality you need two things
There are two ways to get a phone number and PSTN connectivity in Microsoft Teams
This blog explains the Microsoft Calling Plan option. For details on Direct Routing head to our blog post What is Direct Routing?
Microsoft offers calling plans as a per-user licence. They bundle up a number of minutes and a phone number for users. All service is provided direct from Microsoft via Office 365 with no additional PSTN carrier contract.
Specifically for small and medium businesses (fewer than 300 users and on Office 365 Business SKU or a host of other SKU’s), there is a Microsoft 365 Business Voice offer that bundles Phone System, Microsoft PSTN Conferencing and Calling plan or partners can bundle Direct Routing and a simplified setup.
This is available in the UK and Canada today and the US from 1st April 2020.
Other markets to follow but no ETA – stay tuned on the Microsoft Teams Insider blog for more markets as they are announced.
Microsoft offers calling plans for users in 10 countries. Note your Office 365 tenant does not need to be homed in these countries, but the user must have their user country set appropriately.
Microsoft Teams has recently seen an increase in downloads due to more and more people working from home, so we expect additional countries to be added to this list soon. All countries globally are covered by Direct Routing.
Microsoft also has direct partnerships with Telstra for Australia and Softbank for Japan, so these partners can offer calling plans directly for Office 365 tenants in those countries, but not tenants outside of those countries.
Microsoft offers Domestic and Domestic and International Calling Plans.
The minute caps are not actually per user but are bundled per plan, per country for each organisation. So if you have 3 users with MCOPSTN2 Domestic and International in France, those 3 users have a combined 3,600 domestic minutes and 1,800 international minutes.
If another user in France has MCOPSTN1, Domestic plan, they have 1200 domestic minutes, but even if there are domestic minutes still available in the MCOPSTN2-France plan, once they have used all 1200 they go on to pay per minute.
Teams Admin Center (TAC admin.teams.microsoft.com) has a preview minutes pool report
There is no per-minute only plan, however, you can pick a domestic plan and pay per minute for international calls. You can also pay per minute if you go beyond your allocation of minutes
Once you run out of minutes in your plan, if you have communications credits enabled, you can pay per minute for any overages.
Communications Credits is Microsoft’s name for a pre-paid amount of money that can be run down per minute.
This bucket of credit can be used in various ways, in the context of calling plans it is used to pay per minute for usage beyond the plan or for international calls on a domestic plan,
Microsoft lists the per-minute costs here: https://products.office.com/en-us/microsoft-teams/voice-calling#Pricing
There is an itemised bill available on the Teams Admin Center. It can be exported as a CSV.
Switch4Teams Direct Routing offers a cost-effective alternative which works flexibly with differing requirements across departments.
Switch4Teams Ltd is a UK-based, award-winning Unified Communications provider with over 20 years of experience.
Our voice over IP (VoIP) internet-based telephony, Microsoft Teams Direct Routing and UC cloud communication solutions are currently used by 1,000’s of SMEs and partners across the UK.